Refund policy
At CELIMAIT, we want you to shop with confidence. If your purchase does not meet your expectations, we offer a straightforward 30-day return policy, subject to the conditions below.
30-Day Return Period
You may request a return within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include the original packaging, labels, and tags where applicable.
- Include your order number or other valid proof of purchase.
Return requests submitted after the 30-day period may not be eligible for approval.
How to Request a Return
Before sending any item back, please contact our customer support team at contact@celimait.com.
Please include your order number and a brief description of why you would like to return the product. Our team will review your request and provide the appropriate return instructions.
Do not ship a return to an address without receiving return instructions from CELIMAIT first, as unauthorized returns may delay the processing of your request.
Return Inspection & Refund Processing
Once your returned item arrives, our team will inspect it to confirm that it meets the requirements of this policy.
When a return is approved, the refund will be issued to the original payment method used for the purchase.
After the refund has been processed, please allow approximately 10 business days for the funds to appear in your account. Processing times can vary depending on your bank, card issuer, or payment provider.
Return Shipping Costs
Original shipping charges, where applicable, are generally non-refundable.
Unless the return is due to a product issue, fulfillment error, or mistake made by CELIMAIT, the customer is responsible for the return shipping cost.
Damaged, Defective, or Incorrect Products
We carefully review orders before dispatch. However, if your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us investigate and resolve the issue efficiently, please provide:
- Your order number.
- A clear description of the issue.
- Clear photographs of the product and its packaging.
After reviewing the information, CELIMAIT may offer an appropriate resolution, which can include a replacement, refund, or another suitable solution.
Order Cancellations
We aim to process orders promptly. Cancellation requests can generally be accepted only before an order enters processing or shipment.
Once an order has been shipped, it cannot be cancelled and must instead be handled through our standard return process.
Refunds That Have Not Arrived
If your approved refund has not yet appeared in your account, please:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Allow a few additional business days for the refund to be posted.
If you have completed these steps and your refund is still missing, please contact us at contact@celimait.com so our support team can assist you.
Contact CELIMAIT
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, our customer support team is here to help.
24/7 Customer Service
Address: 1073 Foster Lusk Rd SE, Calhoun, Georgia 30701, United States
Phone: +1 (706) 408-5867
Email: contact@celimait.com
When contacting us, please include your order number and relevant details about your request so we can assist you as efficiently as possible.
Thank you for shopping with CELIMAIT. We value your trust and are committed to providing a reliable and positive shopping experience.